Professional Web Solutions(“we”, “us”) have established the billing policy outlined below to ensure there is no confusion about the billing requirements. Please ensure that you read and understand this policy before registering for an account with us.
All our signups go through a fraud detection process. Our verification department cross-check all the information given during the signup. This is done to establish that the account holder is aware of what they have purchased as also the fact that the signup has been made with their knowledge and consent. All the accounts are established only after this validation occurs.
You can update your billing information from the Members Area. If you do not have the access to change your details, for some of the information, you need to contact our Billing Department via Helpdesk & the changes would be done in 24 hours. Periodically it may become necessary for us to contact our customers regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices. Customers are solely responsible for keeping all personal and billing information current at all times. We are not responsible for actions that are taken as a result of a customer’s failure to respond to our notices.
Payment
All charges are shown by default in AUD i.e. $ .. This can be changed by the user using the options in the ordering process and on the public site to display in USD, Euro, GBP and NZD. Payments are to be made in the currency selected. We accept the following types of payment:
a. PayPal
b. MasterCard
c. Visa
d. American Express
d. Bank Transfer
e. Cash (to be payed in person)
f. Money Order
g. Cheque (made out to Professional Web Solutions)
Processing of orders does not continue until payment for the order has been received and cleared through the Professional Web Solutions Bank Account. This can lead to significant delays when using payment methods such as cheque and bank transfer.
Billing cycles are dependent on products and services purchased. We offer one off payment for some products, monthly annual, biennial, triennial, quadrennial(4 yearly) and quinennial(5 Yearly) billing cycles for some hosting and domain products. A summary of all recurring charges is displayed at the time of check-out to avoid any confusion.
For all non-automated payment methods(Bank Transfer, Cheque, Cash, Money Order), The invoice number needs to be included with the payment for ease of identification.
Billing Cycles and Overdue Fees
We require a written authorization in the form of an email for requests to change billing cycles, contact email address & cancellation or termination of services. Requests on live-chat or via telephone for the same would not be accepted.
We send renewal reminders 7 days (Seven) before the actual renewal / due date for most of our services. A second reminder is send the day before the invoice is due. For domains, we send reminders 60 days, 30 days, 7 days and the day before the domain is set to expire. This is done so that our clients get enough time to arrange for the funds required. A reminder is sent the day after an invoice is overdue, 7 days and 14 days after the invoice is due.
All clients are afforded a 3 day grace period before the application of overdue fees. Overdue fees will be applied on the 4th day the account is overdue. Overdue fees are calculated at 10% of the invoice amount or $7.00AUD.
If payment is not received on the 7th day overdue, the account and all services associated will be suspended. If payment is not received by the 14th day the invoice is overdue, the account will be terminated and there will be no way to recover any data or products on the system.
If there are Credit Card or paypal details stored on the system, Professional Web Solutions will attempt to process the payment for the invoice 7 days before it is due and again on the due date. If the payment is unsuccessful, we will not keep trying until we receive confirmation from the client that it will be successful.
Refunds and Terminations
We do not have any guarantee or refund entitlement for any of our design services, development services, or hosting services. Hosting services may be cancelled at any time and a pro-rata refund will be applied based on the date of termination and the remaining credit for the hosting product. In the event of a cancellation of design or development project, the client is not entitled to a refund of the deposit paid once work has started on the project. If the project is cancelled prior to work starting, the deposit will be refunded.
Domain registration charges, domain transfer charges do not come under the purview of this money back guarantee. All additional features added to an account are charged according to the Billing Cycle. Additional items are non-refundable. The refund does not cover the followings:
*Domain Registrations
* SSL Certificates
* Dedicated IP Addresses
* Additional Add-ons
* Any additional over-usage
* Any control panel charges / anti-virus program charges
If the domain registration expires due to auto-renew being disabled, please notify us immediately and we will try our best to renew the domain name for you. However should it come to the time when the domain has already been pushed into the redemption period then you will be responsible for the onetime payment of redemption fee & the renewal charges of the domain to renew your domain (this is the amount charged by our registrar, eNom or AussieHQ, or DistributeIT).
A pro-rated refund is given in case of cancellations within the next due renewal. Only charges for the un-used period would be refunded. If the cancellation request is received within six to zero days before the renewal date, this cancellation request will be effective on the following billing cycle and charges for the current month will apply.
Professional Web Solutions does not allow charge backs to occur to its merchant accounts and contracts with PayPal . It is not recommended to initiate a charge back hence customer agreed to the billing policies (this document) and the terms and conditions as outlined in this document and Professional Web Solutions will use this document and customers agreement at the time of the order to wholeheartedly fight a charge back and/or dispute.
If the customer has supplied a valid reason for a refund, Professional Web Solutions will gladly apply this refund only if the requirements specified above are met.
Any dispute/ charge back attempts will immediately result in suspension of the web hosting account and another charge will be applied the customers credit card under the same order/ authorization number. Any customer, who provides a credit card charge back in response to a bill and/or order placed at Professional Web Solutions, will be subject to collections and legal action.
Charge backs are never an acceptable means of attaining a refund. By ordering an account you are bound by these terms and conditions and must follow and agree to them. The following amounts will be applied for all charge backs: $50.00 Charge back processing fee, $100 penalty for charge back usage. In addition if collections action is required a 22% collections fee will be assessed as well for the total amount.
Accounts terminated due to any hosting violation, breach of our policies (TOS, BP & AUP) are not entitled to any sort of refund what-so-ever. Instances where Professional Web Solutions has had to delete or terminate accounts (after having evidence to substantiate the charges / violations) due to complaints of copy-right infringement, internet watchdog complaints would also not be entitled for any refund at all.
At any point of time, in cases where compensation has to be given for not having been able to provide the services guaranteed on the website, the amount would not be more than 1 month’s hosting fees.
Only first time sign-ups are eligible for refunds & the money back guarantee periods.
If further clarification is required, you are encouraged to contact our billing team using the details below, or by submitting a ticket through your client area for the Billing Department.
E-Mail(Preferred)
help@professionalwebsolutions.com.au
TraditionalMail
Professional Web Solutions
Complaints Department
1 Parkville Boulevard
BALDIVIS WA 6171